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3D Secure OTP for HSBC Cards | Ways to bank- HSBC VN From 27 November 2024, the new versions of our app will no longer work on older versions of operating systems on Android and Apple devices. To continue to enjoy the latest features on your HSBC Vietnam app, please update your device's operating system to aOS 9 or iOS 15.0 or above. Skip page header and navigation Latest offers with HSBC Premier Premier support for overseas education Articles about studying abroad HSBC Premier World Mastercard® Credit Card Spend Instalment on HSBC Vietnam App Investment Linked Insurance Product - Pru-Flexinvest Financial Planning Foreign Exchange Special offers for study abroad Global View and Global Transfers HSBC International Student Program Financial wellbeing management Get sign-up gifts worth up to VND3.5m with your new HSBC TravelOne Credit Card Apply for an HSBC Cash Back Credit Card and get up to VND 2 m cashback! Live it up with an HSBC Live+ Credit Card – enjoy up to VND2.8m worth of sign-up gifts Pay no annual fee when you spend with your HSBC LiveFree Credit Card Latest offers with HSBC Premier Premier support for overseas education Articles about studying abroad HSBC Premier World Mastercard® Credit Card Spend Instalment on HSBC Vietnam App Investment Linked Insurance Product - Pru-Flexinvest Financial Planning Foreign Exchange Special offers for study abroad Global View and Global Transfers HSBC International Student Program Financial wellbeing management Get sign-up gifts worth up to VND3.5m with your new HSBC TravelOne Credit Card Apply for an HSBC Cash Back Credit Card and get up to VND 2 m cashback! Live it up with an HSBC Live+ Credit Card – enjoy up to VND2.8m worth of sign-up gifts Pay no annual fee when you spend with your HSBC LiveFree Credit Card Security for card online transaction Experience a more convenient and secured way for HSBC card online transactions with SMS OTP This is a security authentication using One-Time-Password via SMS to ensure online transactions with HSBC Cards are fast, secure and efficient. Enhanced security for online purchase with 3D secure Feature available on all HSBC Credit and Debit Cards, no registration or activation required Applicable for all HSBC Debit Credit Cards: HSBC Debit Card, HSBC Visa Platinum Debit Card, HSBC LiveFree Credit Card, HSBCCash Back Credit Card, HSBC Live+ Credit Card, HSBCTravelOne Credit Card. Frequently Asked Questions find out more about Frequently Asked Questions about 3D Secure Terms Conditions apply find out more about PUBLIC 3D Secure Service Terms and Conditions This link will open in a new window To perform 3D Secure transactions: Perform online transaction at 3D Secure merchant and enter HSBC Credit/Debit Card details . OTP is sent via SMS to your registered phone number. Please enter OTP and ensure transaction reference on OTP screen is matched with SMS . The transaction is completed once OTP Card information are input correctly. Keep your contact information updated OTP will be sent separately for Primary Credit Cardholders, Supplementary Cardholders and Debit Cardholders. Please ensure that your latest mobile number is updated with HSBC to receive OTP for online purchase. In case not, you may update your contact details by: Option 1: Submiting via Online Banking through “Secured Mailbox”, then selecting "Send us a message" request "Change customer personal information" Option 2: Contacting our Contact Center at: Personal Banking customers: 37 247 247 or 62 707 707 Operating 24/7 for lost or stolen card or token, dispute transactions or card related complaints, and from 8:00 am to 10:00 pm daily for other matters. Cash Back,HSBC Live+ and TravelOne Credit Card holders : 37 247 248 Premier customers : 37 247 666 Option 3: Visiting the nearest HSBC Branches/Transaction Officesand submitting request. Option 4:Downloading the latest version of HSBC Vietnam app to: Log on Select profile icon at the top right corner Click on the name tag About me Contact detail. Explore Update Contact Details journey by selecting Phone number or Email address to add or edit. 3D Securefeature - Frequently Asked Questions Why is there a need for an One-Time Password to complete an online purchase? Entering OTP in online transaction helps to protect against online fraud. It is a secure way to authenticate whether a customer who is making an online purchase is the rightful owner of HSBC Credit/ Debit card being used. Is an OTP required for all online purchases? No. OTP for online payment is required only at merchant websites that support the 3D Secure authentication protocols. Entering OTP provides extra security for online transactions. Transaction originating with a 3D Secure merchants pass through a risk-assessment process set up by HSBC. If the authorization is considered higher risk or out of normal activity, OTP will be generated for validating the authentication. How do I know if an online merchant is a 3DS enabled merchant? If an online merchant is a 3DS enabled merchant, the merchant website will display the logo of 3DS card schemes such as Visa Secure or MasterCard Identity Check. Find out more find out more about FAQ Lavish your family with privileges and comforts. Enjoy a completely new purchase experience and discover our exclusive promotion now. Hi-tech in your hand with HSBC Visa Platinum Debit Card with contactless funtion. Write, call or send us a message Visit us at your nearest branch Find answers to your queries or contact us for further help Careers, media, investor and corporate information HSBC Group | © Copyright HSBC Bank Group 2002-2025 All rights reserved This website is designed for use in Vietnam. Cross-border disclosure